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Terms & Conditions

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors and users who:

  • access any images, photos, audio, video and other forms of data.
  • use the communication service
  • purchase store products, personalised or customised signs via the Neons by Ciara website, over the phone, email, in person or through any other means.

By accessing the Website, Service, or by purchasing Products you hereby agree to these Terms and our Privacy Policy. 


To be eligible to use this Website you must be at least 18 years old. If you use Neons by Ciara on behalf of a company, entity, or organisation, you must be an authorised representative with the authority to adhere to these Terms and Conditions.

Changes to these Terms and Conditions

Changes may be made to these Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on neons by ciara and will notify the date that revisions were last made. 

Website Availability

We reserve the right to modify, update, or discontinue Neons by Ciara at our sole discretion, at any time, for any or no reason, and without notice or liability.

Product Availability

Neons by Ciara products are made to order. This includes the Products in the Website shop section.  If your sign is urgent please let us know the date you need it in the comments section during check out. We will make every effort to ensure your purchase reaches you within the stated timeframe but we make no guarantees as issues can arise that are outside of our control. 


If you wish to purchase any Product or make use of any Services through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address and payment information. For full information on what data we collect and how we use it please see our Privacy Policy.

Neons by Ciara reserves the right to change our prices at any time.

Neons by Ciara reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

Payment and Invoicing

Payment for all products ordered through the Neons by Ciara online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card. 

Bespoke Signs - Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. When payment has been made your sign will go into production.

The Design Process

We are happy to offer design service to customers, providing multiple designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund. 

Returns & Refunds

Please see our Refund Policy

Third Parties

Neons by Ciara may include content from and/or links to other websites (each, a "Third Party Site"). We do not control or endorse any Third Party Site, and you agree that we are not responsible for the availability or contents of such Third Party Sites.